• Accurately identify and effectively frame client business problem(s) to be solved and develop project approaches to tackle the problem.
• Lead, collaborate, and deliver projects that address clients’ strategic business objectives via human-centered design, systems thinking, and co-design techniques.
• Plan, design, and conduct stakeholder analysis, leadership interviews, and competitive research.
• Plan, design, and conduct qualitative design research activities (e.g., observational visits, 1:1 interviews, market research, workflow analysis, and concept testing).
• Leverage strong facilitation skills, change management techniques, and conflict management skills to identify and address critical strategic issues and help clients make decisions in a structured, human-centric way.  
• Create a shared view of stakeholder, marketplace, and qualitative research insights across client stakeholders and drive project momentum with clients.
• Create high-quality, well-structured, visually appealing, and user-friendly deliverables that clearly communicate insights to the team.
• Serve as a primary face to the client, driving projects forward as a day-to-day project manager, responding to client needs with creativity and flexibility, and ensuring high quality delivery and high levels of client satisfaction.
• Contribute to business development efforts, including developing and maintaining relationships with current, former, and prospective clients and crafting project approaches and proposals.
• Be encouraged and given the freedom to explore new areas of interest, techniques, and approaches to deliver ever-higher levels of consulting service to your clients.
• Be supported to participate in local professional organizations, societies, networking groups and board service.
• Bring your own unique perspectives and strengths to our team.

You have:

• Deep experience planning and delivering business strategies, leveraging methods like strategic facilitation, process improvement, program management, organization development and design, change management, or human-centered design.
• Experience planning and conducting qualitative research with internal stakeholders, end-users, customers, or community members.
• Ability to leverage quantitative and qualitative research insights to inform critical business decisions.
• Ability to synthesize feedback to extract meaningful insights and convey those insights clearly across all mediums (visual, written, verbal).
• At least 2 years in a consulting/agency/client service environment.
• BA/BS in relevant field or 7+ years relevant experience.
• Experience doing research with healthcare professionals (not required but a plus).

You are:

• Driven to bring clarity to ambiguous or quickly changing situations and projects.
• Comfortable working as a solo practitioner, team member/collaborator, or project lead.
• Proactive and self-motivated. Able to thrive in a self-directed culture.
• Committed to building cultural humility by continually learning and actively promoting diversity, equity, and inclusion in all aspects of our work.
• Willing and have a desire to build and grow relationships with co-workers, clients, and communities within and outside the Twin Cities.
• Open to feedback and willing to listen to a wide spectrum of perspectives.
• Able to work flexibly and efficiently in a deliverable-driven environment.
• Open to travel within the United States and around the world for client meetings and/or research and design efforts (~10%).