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Taking a human-centered design approach to strategic facilitation

Putting humans at the center of your facilitation practice builds trust, gets to shared goals faster, and keeps the momentum going.

Facilitation is something we do a lot of at Fathom, from one-time design studios or prioritization sessions to weeks- or months-long sessions to forge a partnership or get people aligned. We truly enjoy finding out what makes a group of individuals tick and helping them work well together to achieve something meaningful.

Facilitation is something of an art—balancing participation among the room, staying neutral, and finding shared goals (even when it seems there aren’t any!). But what happens when you blend the “art” of facilitation with the more “scientific” principles of human-centered design—like solving the right problem, putting users’ needs at the center, and designing with empathy? Human-centric facilitation.

We recently hosted a virtual panel discussion about why Fathom takes a human-centric approach to facilitation and why it works—and judging by the robust conversation and rapid-fire questions in the chat, we must have struck a nerve!  Below you'll find a video replay of the discussion, slides from the presentation, and additional resources from the panelists to help you in your next facilitation engagement.

Video replay (36:43)

Slides (174 Kb)

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